So after installing, launch WinSCP.
- Click on New Site in the left toolbar, then in the "File Protocol" dropdown, select FTP.
- Change the Encryption dropdown to "TLS/SSL Explicit encryption" note EXPLICIT, not IMPLICIT.
- Enter the hostname IP and PORT that you've been provided.
- Enter the username you've been provided, then click save, then login.
- You'll be prompted to enter your password next. If you get an error, double check the settings above. If you're still having trouble contact us here.
- The rest is standard, you can double click to download something or drag and drop. Enjoy.